Thank you for visiting and shopping at Reinhart Autohaus. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment Processing Time

All orders are processed within 2–3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment MethodEstimated Delivery TimeShipment CostStandard Shipping3–5 business daysDepends on the productInternational Shipping5–10 business daysDepends on the product

 

Delivery delays can occasionally occur.

Shipment to P.O. Boxes or APO/FPO Addresses

Reinhart Autohaus ships to addresses worldwide, including APO/FPO/DPO addresses.

All products shipped from the Reinhart Autohaus warehouse are shipped via FedEx, UPS, DHL, or Freight. Some packages shipped from the manufacturer may or may not require signatures for package release. FedEx, UPS, USPS, and DHL have package pick-up locations if you are unable to sign for the package. If the package is returned to Reinhart Autohaus or the manufacturer, you will be responsible for the return shipping costs and pay a 25% restocking fee if you choose not to have the item reshipped. These fees will be charged to your account on file or invoiced to you.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Reinhart Autohaus is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (customs, tariffs, taxes, etc.).

Damages

If you receive a damaged product, please do the following:

• IMMEDIATELY CONTACT US
  
• Keep the product with its original packaging and box
  
• Make a list of the damaged or lost item(s)
  

Reinhart Autohaus will contact the shipper once we receive the above information to schedule a pickup if needed. DO NOT send it back to the return address without written approval from Reinhart Autohaus.

Once the product is received back and inspected, a replacement or credit will be issued.

International Shipping Policy

The shipping rates shown at the time of checkout reflect dimensional rate only. If your shipment weight is too high, contact us for a shipping quote. If there is an error in the quoted shipping rate, we will contact you with the updated charges. International orders (outside the EU) are not automatically processed as we may require additional information from you.

Returns

Our Return Policy provides detailed information about options and procedures for returning your order.

Disclaimer: Legal information is not legal advice.

In the event a product arrives damaged to your location, please follow the steps listed below. All damaged items must be reported to the shipping carrier immediately and you must notify Reinhart Autohaus within 48 hours of receiving your order. If these steps are not followed, your shipment may be denied claim to our guarantees and a refund.

Reinhart Autohaus will contact the shipper once we receive the above information to schedule a pickup if needed. DO NOT send it back without written approval from Reinhart Autohaus. Once the product is received back and inspected, a replacement or credit will be issued.

An order that has shipped from our location or a supplier cannot be cancelled—these are classified as returns. Unfortunately, once it has shipped, restocking fees will apply if they are applicable. Special order items or custom-built items cannot be returned. Therefore, it is extremely important to check your invoice or order form carefully.

Orders placed during any promotional sale or with discounts cannot be cancelled. Returns will follow the standard policy outlined above.

If a product is ordered and not wanted, the unused item can be returned only with authorization by Reinhart Autohaus. To return an item, it must be in brand-new condition with the original packaging. If the item cannot be resold or is a special/custom order, we cannot accept a return. Shipping is non-refundable in either direction unless approved by Reinhart Autohaus. All return requests must be made within 30 days of the original invoice date. No items will be accepted for return after 30 days.

Special Order Items

Some items may be specially ordered for your vehicle. These generally require a deposit or full payment. Once the deposit is agreed upon and confirmed by the customer, it becomes non-refundable. These items cannot be returned or resold. Cancellations are not allowed on special-order parts.

Reinhart Autohaus does not refund shipping charges. If you modify, install, or alter the item in any form, we cannot accept it as a return. We will not cover any expenses related to the product or its installation, and you may be required to purchase a replacement.

In the event that a product is sent incorrectly due to an error on the part of Reinhart Autohaus, we will arrange for the return and ship out a replacement after evaluating the situation.

Store Credit Memos

Credit memos are valid for 12 months from the date of issue and can be used as store credit. Refunds will be issued via the original payment method when applicable. A credit memo cannot be converted across payment methods (e.g., from credit card to cash).